CSR
An Overview of Our Progress and Achievements in Corporate Social Responsibility

Corporate Governance

Dentsu Aegis Network places great importance on corporate governance and considers effective risk management and business continuity management core components of the governance process.

A comprehensive Business Continuity Management System (BCMS) is in place, which is aligned to the requirements of the International Standards Organisation – ISO 22301 Standard and is sponsored at an executive level within Dentsu Aegis Network. The programme comprises of the following core elements:

Business Continuity Planning, Disaster Recovery, Crisis Management


Business Continuity Plans have been designed to address four key threats:

Workforce not available, Facility not available, Technology not available, Key supplier not available


as well as staff welfare, roles and responsibilities, recovery actions and priorities, and communication with key stakeholders.

Individual plans are designed to reflect the services delivered at each Dentsu Aegis Network location, with a hierarchical structure used to elevate the criticality of an event from the response at a local site operational level through to a globally impacting event, with assigned ownership for tactical and strategic response and recovery. This level of response would be managed as part of Crisis Management, which within Dentsu Aegis Network is a framework of communication, command and control procedures to prepare, manage and respond to a crises.

Exercising of plans is a critical component of the BCMS, ensuring the continued effective response to a given event.

Disaster recovery is an integral part to the design of all Dentsu Aegis Network IT environments, all IT infrastructure is delivered with an appropriate level of resilience.

Programme activities are continually reviewed as part of the management system, ensuring that plan creation, review, development and testing activities are undertaken aligned to current and emerging threats and structural changes.


Fraud and Speak Up! Policy

The risk of fraud and other wrongdoing is a threat to the Group's profitability and reputation and must be the concern and responsibility of all levels of staff across the Dentsu Aegis Network business. Senior management have a specific responsibility to set a standard of transparent and ethical behaviour. Appropriate legal and/or disciplinary action will be taken against the perpetrators of fraud or other wrongdoing, with appropriate disciplinary action also taken against directors, managers and supervisors.

Dentsu Aegis Network believes it is important to have a culture and working environment in which employees feel able to raise, in confidence, genuine concerns about suspected wrongdoings at work.

'Speak Up!' is our programme for reporting any incident of concern or suspicion of wrongdoing where any workplace concerns can be reported. Examples could include:

  • Bullying or harassment
  • Theft or fraud
  • Bribery and corruption
  • Information security breaches (e.g. loss or theft of personal/ sensitive data)
  • Abuse or inflation of expenses
  • Non-compliance with contractual obligations
  • Accounting and tax malpractice


Employees can make a report to Line Managers, HR contacts, Senior Managers or follow internal grievance procedures. Dentsu Aegis Network also employs Safecall Limited, an independent specialist which employees can contact on an anonymous basis, 24 hours a day, 365 days of the year in a number of different languages via phone, email and website.

Action will not be taken against anyone who raises a genuine concern in good faith and concerning a matter which he or she reasonably believes to be true.

If managers receive a report that is of a serious nature they have a responsibility to report this to the Dentsu Aegis Network Director of Risk & Audit or the Dentsu Aegis Network General Counsel.

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