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Jetstar logo


reduction in flight booking time


faster website compared to competitors


websites in 9 languages across 14 regions


Jetstar’s platform is one of Australia’s top five eCommerce sites, receiving 70 million visitors a year, and accounting for 80% of revenue, so it’s critical to ensure it is a great brand experience and that its infrastructure is stable.


The experience was designed around real consumer needs, learning from them in person and integrating the data.

This puts the customer at the heart of the experience.


Isobar helped reinvent how Jetstar operates as a business – from booking through to check-in and in-flight. Isobar rebuilt their eCommerce platform, keeping the customer at the heart of the experience, iteratively testing and rolling out 22 websites in 9 languages across 14 regions.

Isobar also redeveloped Jetstar’s mobile boarding pass, smartphone app and chatbot prototype.


We are a global agency that delivers experience led digital transformation powered by creativity to solve complex business challenges. Our Budapest office has won over 60 awards in the past 5 years. Our key Coca-Cola, Burger King, Hungarian Telekom, Rolls-Royce Power System, Kaspersky, Tchibo and Ferrero.

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