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Challenge

There are 10.5 million car owners in South Korea who live in big cities that lack the space to showcase cars. ​

The majority of car dealers use brochures and online reviews to sell cars, and prefer to stock popular local car models instead of imported brands like Chevrolet. ​

We needed to find a better way to sell the new Chevrolet Cruze, showcasing all the colour, model and interior options for the customer, when that customer can’t be there in person.

Solution

7 out of 10 car buyers in South Korea believe in the importance of experiencing a product first hand.

Consumers like to experience a car properly before they buy, from a test drive, to peering inside the bonnet.

We mapped the customer journey to understand where we could disrupt it to drive brand growth. ​

To deliver an immersive brand experience, we built a virtual showroom delivered through an iPad using spatial computing technology.

Result

This use of mixed reality enabled people to virtually experience a car showroom – anywhere and anytime.

140 units were deployed across South Korea, doubling the car dealership presence & redefining the buying experience.

Isobar

Isobar is dentsu’s global creative agency focusing on building a differentiated offering around Strategy and Innovation, Product and Experience, Brand Design & Systems and Comms & Content.

Isobar crafts distinctive brands and innovative experiences for a connected future. We work on the intersection of brand creativity and experience design to bridge the gap between a brand promise and the experience it offers to customers, employees and communities.

Over the last three years, Isobar has won 400 awards, including 6 D&AD Pencils, 7 Cannes Lions with one Gold Lion in the Creative eCommerce category, and was named a Leader in the Gartner “Magic Quadrant for Global Marketing Agencies” for the seventh consecutive time. Isobar’s top clients include adidas, Coca-Cola, Enterprise, P&G and Philips.

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