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Challenge

Shiseido’s digital channels were not meeting the demands of the customers within their partner ecosystem which was impacting Sales. They needed digital transformation to reach the sales the shareholders and leadership needed to see within 3 years.

Solution

Our proprietary Posture Model™ process helped unify the brand globally. Isobar conducted a global segmentation and proprietary customer analysis, including a focus on the cross-border customer.

Results

Using Salesforce expertise, we established and executed against an omnichannel, corporate vision and implementation roadmap and concepted and developed product/brand experiences for a tiered implementation for the .com site.

Isobar

Isobar is a global agency with 85 locations that delivers digital transformation, powered by creativity. In 2018, Fast Company listed Isobar as one of the Top Ten Most Innovative Companies in AR/VR, and Forrester Research recognized Isobar as one of the most significant agencies for digital experience. Top clients include Coca-Cola, adidas, Enterprise Rent-A-Car, P&G, Philips and Huawei. 

Learn more about Isobar