Skip to main content
dentsu Logo

Global (English)

Dentsu Group ( English | 日本語 )

Language Menu

  • Africa (English)
  • Asia Pacific (English)
  • Australia (English)
  • Austria (Deutsch)
  • Benelux (Nederland | English )
  • Brazil (English | Portuguese )
  • Canada (Français | English )
  • China (中文 | English )
  • Denmark (Dansk)
  • Finland (Suomi)
  • France (Français)
  • Germany (Deutsch)
  • Greece (English)
  • Hungary (Hungarian | English )
  • India (English)
  • Indonesia (English)
  • Ireland (English)
  • Israel (English)
  • Italy (Italiano)
  • Japan (English | 日本語 )
  • MENA (English)
  • New Zealand (English)
  • Norway (Norsk)
  • Poland (Polski)
  • Southeast Europe (English)
  • Spain (Spanish)
  • Switzerland (English)
  • Sweden (English)
  • Taiwan (中文 | English )
  • Turkey (English)
  • UK (English)
  • USA (English)

Main Menu

  • Home
  • Who we are
    • dentsu
    • Our agencies
    • Our team
  • Our sustainability
    • Sustainability
    • Reconciliation
    • Diversity, Equity & Inclusion
  • Our work
  • Our solutions
    • Our solutions
    • Dentsu B2B
    • Dentsu Intelligence
    • Net Zero
    • dentsu merkury
    • D4
    • dentsu Gaming
  • Our thinking
    • Our latest thinking
    • Data Consciousness Project
    • Read the Room
    • Our Blog
  • Our news
  • Work with us
  • Contact Us

Download Report

Customers in 2021: Diverse, Distressed, Disconnected and Disillusioned

COVID-19 has accelerated change significantly and driven new consumer mind states. As we move closer towards Christmas and into 2021, marketers need to understand how their customers today and tomorrow have changed, how they can best adapt their marketing strategies in response, and the new role brands play in consumers’ lives.

Customers in 2021: Diverse, Distressed, Disconnected and Disillusioned

Thank you!

Your details were submitted successfully.

There was a problem!

It seems there was an error submitting your details. Please try again later.

Thank you!

Thank you for downloading our report. You can access the PDF at this link.

Policies

  • Privacy notice
  • Terms and conditions
  • Merkury Privacy Policy
  • D 4 Privacy Policy
  • Modern Slavery Statement
  • Accessibility

Contact

Sitemap

Connect

  • Visit us on Instagram
  • Visit us on Facebook
  • Visit us on LinkedIn
  • Visit us on Twitter
  • Visit us on YouTube

Notwithstanding any actions or statements by the Dentsu Group globally or outside the U.S., it will continue to abide by all applicable laws and regulations in the U.S.

Any statements or actions that purport to relate to the Dentsu Group and are inconsistent with U.S. law or guidance should be interpreted as, and deemed, not applicable to the U.S.