Dentsu demonstrated its AI-led enterprise transformation capabilities at Agentforce World Tour Mumbai 2026, held on 19 May 2026 at Jio Convention Centre, BKC, Mumbai. The network highlighted how organizations can leverage AI, data, and automation to drive measurable business outcomes in the evolving Agentic era.

Hosted by Salesforce, the event focused on the evolution of AI agents, Data 360, and enterprise automation, highlighting the shift towards an agent-first operating model where AI-powered solutions work alongside humans to enhance productivity, customer experiences, and decision-making capabilities. The event featured keynote sessions, product demonstrations, and customer success stories across industries including banking, fintech, retail, logistics, automotive, and media, with a focus on practical AI adoption and building trusted AI ecosystems.

Through its booth experience, live demonstrations, and strategic conversations, dentsu emphasized how organizations can leverage AI and Agentforce capabilities to move from experimentation to scalable, real-world implementation across Financial Services, Automotive, and Logistics.

The showcase featured:

• Live demonstrations highlighting practical enterprise AI applications
• Real-world use cases across fintech, logistics, and customer experience transformation
• AI-powered workflows designed to enhance productivity and operational efficiency
• Conversations around enterprise AI readiness and adoption strategies
• Innovations across emerging themes including hyper-personalization, Data 360, headless architectures, and Marketing Next

A key theme emerging from the event was the growing shift towards enterprise-wide agentic transformation. Dentsu engaged with organizations exploring Salesforce adoption, particularly across retail banking and fintech, with discussions around AI-led productivity use cases such as smarter credit underwriting, intelligent cross-selling, workflow automation, and customer engagement optimization. Conversations at the event also highlighted the growing need for partners who can simplify AI implementation, demonstrate measurable ROI, and help organizations scale transformation through practical, business-focused frameworks.

With its integrated expertise across AI, customer experience, data, media, and consulting, dentsu continues to help organizations unlock growth, enhance efficiencies, and build future-ready businesses in the AI era.

Learn more about dentsu’s Agentforce capabilities and solutions: https://www.dentsu.com/in/en/solutions/agentforce-world-tour

Commenting on dentsu’s vision for AI-led enterprise transformation, Harsha Razdan, CEO, South Asia, dentsu said, “At dentsu, we see Salesforce and agentic AI as key growth drivers that can help clients acquire customers, accelerate revenue growth, and build future-ready businesses. By combining technology, media, creativity, and consulting, we are focused on delivering meaningful growth opportunities for brands in the AI era.”

Naazneen Boocha, Global Delivery Lead - Experience & Commerce & Growth Architect for Markets added, “Agentforce World Tour Mumbai was less about sessions and more about conversations –connecting with the Salesforce team, exploring what’s possible with Agentforce, and identifying opportunities where dentsu and Salesforce can create meaningful solutions for our clients. The energy and enthusiasm around AI transformation were evident, and there is much more to come.”