Inside Agentforce World Tour Mumbai
- Agentic Enterprise Architecture: Scale AI from pilots to real business outcomes
- Agentic Work Units: Track true impact beyond compute metrics
- Customer 360 Innovations: Discover Slackbot, Informatica, Agentforce IT services & more
- 300+ Pre-built Industry AI Agents: Fast-track transformation across industries
- Salesforce on Salesforce: See real-world transformation in action
Meet Our Team
Richakant Mishra
Partner - Global Captives & Head Enterprise Sales
Richakant Mishra, Partner & Head of Enterprise Sales – CXM, dentsu India brings over 20 years of experience in Sales and Business Development across India and South Asia. He has co-founded two start-ups in the Business Consulting and Fintech space and has led large-scale transformation projects across Finance, Enterprise Applications, Capex Monitoring, GCC Consulting, Offshore Fund Accounting, and B2B Payment Transformation.
Connect with Richakant
Naazneen Boocha
Global Delivery Lead – Experience & Commerce & Growth Architect for Markets, DGS, CXM (India)
Naazneen Boocha is the Global Delivery Lead for Experience & Commerce and Growth Architect for Markets. She brings strong expertise in Salesforce-led customer experience and commerce transformations, helping organizations drive scalable, growth-focused digital strategies.
Connect with Naazneen
Hemant Kshirsagar
Chief Business Officer - Financial Services, CXM, & Tech
Hemant Kshirsagar brings 18+ years of experience at the intersection of fintech, digital transformation, management consulting, and financial services across India and the Middle East. He currently leads the Financial Services and Technology business at dentsu India, where he focuses on leveraging technology and data-driven strategies to drive customer growth and business transformation.
Connect with Hemant
Our Agentforce Success Stories
Transforming Loan Origination with Conversational AI
Financial services organizations may face fragmented loan workflows, with critical data spread across systems, slowing underwriting and increasing risk. We have built an Agentforce-powered conversational assistant within the workflow, that enables real-time data access via natural language queries and accelerates decision-making.
Impact: Conversational intelligence improves execution speed.
Enhancing BEV Buying Journeys with a Digital Concierge
utomotive brands struggle with low BEV adoption due to concerns around cost, charging, and range, along with reduced dealership visits. We built an Agentforce digital concierge that addresses queries in real time, recommends vehicles, and enables seamless exploration and booking.
Impact: Enhance buyer confidence driving BEV sales.
Streamlining Booking Operations with AI Automation
A mobility provider relied on manual processes for cancellations and rebooking, leading to delays and inconsistent experiences. We implemented an Agentforce solution that automated these workflows through guided conversations, enabling faster and seamless customer actions.
Impact: Guided automation enhances service efficiency.
Empowering Advisors with an AI-Driven Advisory Platform
An impact investment firm lacked a unified system for insights and client responses, resulting in time-consuming research. We built an Agentforce-based platform enabling semantic search, AI-driven insights, and faster, consistent advisor responses.
Impact: Accelerates research and advisor productivity.
Enhancing data entry using Gen AI and computer vision
A public service organization in the UK faced difficulties with fragmented, manually entered data across multiple touchpoints. We built a solution using Gen AI and computer vision that automates batch data file processing to create accurate Salesforce records with built-in human review in seconds.
Impact: Reduced manual effort, improved data quality.
Streamlining document handling and record validation
A global leader in logistics solutions wanted to tackle difficulties caused due to manual document scanning and data entry. We built an AI-powered agent to automate data extraction, record creation, and validation for faster, accurate processing.
Impact: Automated extraction boosts processing accuracy.
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Recognized for AI Excellence
Winner of the Excellence in AI Strategy Consulting Award at the Minsky Awards 2023
This recognition highlights DGS’s strength in shaping AI-led strategies that drive business transformation and deliver measurable impact across enterprise functions.
Winner of the AI-Driven Business Impact Award at Data & AI Future First Confex 2025
This award highlights Extentia’s ability to architect and implement AI solutions that deliver measurable value across customer operations and enterprise workflows.
40 Under 40 AI Builders Awards 2026
Arijit Mallick, Senior Manager - AI & Emerging Tech, has been recognized as one of the winners at the 40 Under 40 AI Builders Awards 2026, celebrating individuals who are building and deploying AI systems with measurable, real-world impact.
Recognized among Top GenAI Leaders at the AV Luminary Awards, DataHack Summit 2025
This recognition showcases leadership in advancing Generative AI adoption and driving innovation across customer and enterprise use cases.
Agentforce World Tour Mumbai 2026: Where Agentic AI Gets Real with dentsu
Something big is coming to Mumbai this May. Agentforce World Tour Mumbai 2026, happening on 19th May at the Jio World Convention Centre, is set to bring together business leaders, technology experts, and innovators who are actively shaping how agentic AI is being used across industries.
Read more
Connect with us
Join us at Agentforce World Tour Mumbai on 19 May 2026. Connect with Salesforce experts, explore the future of AI agents, and meet us at the booth.
The integrated growth and transformation partner to the world’s leading organizations, nurturing and developing innovations that drive outcomes. We push the boundaries of business transformation and sustainable growth for brands, people and society.