Be Repeatable - from first purchase to forever fan
Great brands don’t stop at “thank you for your order.” They architect continuous value loops powered by smart data, friction-free tech and moments of surprise that keep customers coming back on autopilot. From intent-aware chat journeys and loyalty engines that reward in real time, to headless commerce stacks built for rapid change, we weave every touchpoint into a virtuous cycle of recognition, relevance and revenue. The result: relationships that scale as predictably as your infrastructure.
Cultivate Loyalty
From AI-powered recommendations to surprise-and-delight rewards, we design personalized journeys that turn first-time buyers into lifelong fans.
Digital Shelf Analytics: measure KPIs across the customer purchase funnel
A robust and intuitive AI solution that enables brands to uncover gaps in customer experience and understand their position relative to competition with pre-built dashboards that offer flexibility and customization.
KPIs at your fingertips:
- Share of banners
- Share of shelf
- Share of search
- Product content and compliance
- Ratings and reviews
- Pricing compliance
- Out of stock

Merkle GenCX
Merkle’s propriety AI solution features Generative AI Large Knowledge Models that are trained on vast amounts of performance data and synthesize the relationships among all the variables to enable marketers to draw insights from data. And by informing every customer interaction with AI-driven decisioning, brands can build more human experiences. Marketers can leverage this capability to build audiences and segmentation and glean business intelligence from natural language, all in real time.
Learn More
Intelligent Messaging
Accelerate 1:1 conversational experiences, AI-amplified assistance, and human connection
Learn more
CMO Navigator: CX Edition
Dive into dentsu's Global CMO Navigator: CX Edition to gain unparalleled insights into the evolving landscape of customer experience. Based on a comprehensive survey of over 1,900 marketing leaders worldwide, this report reveals how CMOs are aligning their strategies with consumer expectations to drive business growth.
Download
Get in touch
Contact Us
Return to the Culture x Commerce Homepage
Return to Homepage