Navin Dhananjaya
Global CXM Lead, Dentsu Global Services
Navin Dhananjaya, CXM Lead at Dentsu Global Services, is a global leader with over 27 years of expertise in data, analytics, and technology for Fortune 1000 companies. He played a key role in developing Merkle GenCX, leveraging generative AI to transform customer experiences. Navin oversees analytics and digital commerce service lines, delivering impactful solutions. A thought leader featured in The Financial Express and Outlook, he mentors professionals, fostering thriving careers in analytics and advancing innovative approaches to digital customer experiences.
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