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BX (Business Transformation)

About

Capabilities

Strengths

Approach

Transforming Business for What’s Next

In today's uncertain world, companies face challenges in...

  • Looking at their business in a new way | Business Strategy
  • Productizing innovative ideas | Products/Services
  • Aligning business strategy to the company purpose | Brand
  • Meeting and exceeding the customer expectations | Sales and Marketing
  • Changing culture to drive transformation | Culture
  • Harmonizing social responsibility and business priorities | Sustainability

Above all, they face challenges making the employee behavioral changes required to achieve a true transformation.

Preparing brands for the future with creative and technology-driven transformation

Dentsu’s Business Transformation (BX) practice supports brands and business on their journey to sustainable growth and prepares them for the world of tomorrow. BX brings together dentsu’s unique data and technology-driven creativity with management consulting rigour and human-centric design to achieve long-term transformation, with immediate tangible results. 

As the world’s leading people-centered transformation partner, dentsu is supporting brands on their journey to adapt and remain competitive amid rapid changes in market dynamics, customer behaviour and employee experience.  

Our 400-strong global community of business transformation experts are co-creating long-term growth strategies with some of the world’s most iconic brands across telco, financial services, FMCG and retail, helping them unlock untapped opportunities. 

Our Capabilities

We are your Growth Transformation Partner, collaborating with you to solve your complex business challenges.

Business Strategy

Business Strategy

Companies must rethink competitive strategies due to new competitors, market shifts, or changing consumer preferences. By engaging with executives and industry experts, we challenge biases and validate strategies based on customer desirability, operational feasibility, and financial viability using proprietary tools.

Business Creation & Innovation

Business Creation & Innovation

Innovation often struggles amid competing priorities and budget constraints. We support the development and measurement of innovation, fostering cultures of innovation through targeted methods and integrating innovative projects with day-to-day operations.

Go To Market & Sales

Go To Market & Sales

To address pain points, improve experiences, and enhance lifetime value, companies use Customer Journey Mapping. As a full-service agency, we tailor effective approaches to customer journeys based on client needs.

Brand Strategy & Purpose

Brand Strategy & Purpose

Transformation begins by uniting people around a shared purpose. We uncover a core Brand Idea that resonates with consumers, then develop a strategic brand framework to bring it to life, aligning business, employee relations, social impact, and environmental stewardship.

Sustainability Consulting

Sustainability Consulting

We resolve two challenges: internal social good initiatives often operate in silos, and externally, companies must align products with brand identity and social impact. We bridge these gaps, integrating values across operations, engagement, stewardship, and societal impact.

Organizational Transformation

Organizational Transformation

We bridge the gap between internal silos and external alignment of products with brand identity and social impact, integrating values across operations, employee engagement, environmental stewardship, and societal impact for sustainable growth.

Our Strengths

Creativity
We use creativity in the entire process from identifying and reframing the challenges to designing and executing the strategy

Move People
We move people’s minds and make behavioral changes to drive transformation

Activate and Execute
We activate and execute the strategy by working with you from the beginning to the end, making transformation real

Our Approach

Our approach to problem solving starts with “Probing” to identify your core issues. 

We then “Reframe” them to find new opportunities and enable solutions in a new light.

We help clients realize transformative growth through bespoke projects, acting as an end-to-end partner.

Business Transformation: Why Choose dentsu?

BX at dentsu operates with a core belief in the triple-bottom-line philosophy of Sanpo Yoshi: making decisions that benefit businesses, people, and society. This ethos drives our end-to-end growth strategies and guides our commitment to delivering sustainable and scalable solutions. 

With integrated expertise in data, insights, customer experience and creativity, spanning dentsu’s network of six agencies (Merkle, iProspect, Carat, dentsu X and Dentsu Creative), BX is at the intersection of consulting and creative strategy, enabled by technology.

Our BX solutions are powered by:

  1. Market landscaping: evaluating the competitive landscape, market dynamics and consumer behaviour to identify opportunities for growth and innovation.  
  2. Strategy consulting: identifying new paths to growth, pivoting business models and driving consumer-led innovation to create advantage, loyalty and value.  
  3. Social good consulting: growing business and prosperous society simultaneously, leveraging networks to build alliances and create social value.  
  4. Transformation consulting: designing, building, piloting and executing future-ready operating models and change management discipline that unlocks the power of culture and enables new growth. 

Our Team

We have established a robust presence across key APAC markets, supported by a cohesive team of over 400+ consultants worldwide. Our global connectivity ensures seamless collaboration and comprehensive client support, delivering impactful solutions across diverse industries and regions.

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