0
open rate on email in response to Hurricane Maria, with an overall campaign turnaround reduced from three weeks to an average of four days
0
cost per acquisition reduction for search
0
average increase in open rate on emails compared to previous year
Challenge
With consumers becoming increasingly immune to the noise of standard marketing communication, 16 million customers in the UK and heritage of growth through acquisition, Aviva recognised they needed to focus reform on three things: its legacy of inherited disparate data sets, a disconnected marketing technology stack and restructuring a siloed organisation.
To remain relevant in the new world, Aviva had to completely shift focus from products to customers.
In order to speak to individual customers, Aviva needed all its data in one place, to rethink their approach to marketing. It was time to implement a People-Based Marketing model.
Solution
To make this bold and brave transition, Aviva partnered with Merkle to shift its marketing approach, moving away from traditional product-led marketing strategies to customer-centric communications.
Aviva chose the Adobe Marketing Cloud to enable this new strategy. By linking these technologies together information, insights and audiences could be shared and, for the first time, anonymous online data brought together with rich CRM data to drive personalisation. It wasn’t enough to simply implement the tech, Aviva needed to take a leap of faith and re-structure their entire way of working.
So, with Merkle’s help, Aviva took the bold move to completely reorganise a strong marketing department into multi-functional teams, making it a truly agile environment. Using the data, technology and organisational approach change, Aviva has determined not what product to sell, but what is right for the customer.
Results
49% open rate on email in response to Hurricane Maria, with an overall campaign turnaround reduced from three weeks to an average of four days.
-70% cost per acquisition reduction for search. Through using a DMP to drive results, there has also been a 400% increase in sales through display with a 40% reduction in CTA.
+32% average increase in open rate on emails compared to 2016, with an average 3x response rate over the same span.
50% of outbound emails that are now automated by recognising behavioural rather than product triggers.
+494% increase in cross-sell quotes as more personalised journeys have been rolled out, with the figure set to increase.
ORIS《親愛的，我認養一隻小丑魚》
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家樂福元普渡NFT
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職流電@Gather
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黑松動物擂台
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屈臣氏超越 Googld Ads 的 DataFeed+ ！
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VOLVO品牌娛樂行銷專案《我的 VOLVO 怎麼那麼可愛》、《 今天來個 VOLVO GO 》
我們為客戶Volvo打造的第一個品牌娛樂內容，透過兩系列、共四集的節目，分別提供顧客和客戶銷售顧問了解與販售車款最好的工具，解決了客戶面臨疫情下顧客無法到展間賞車的問題。
Yahoo 行銷大無畏
以”妖魔橫行”比喻未來Cookieless的行銷亂象，全方位激發行銷人危機感
跑步廣告衣
讓全台500萬跑者，穿上跑步廣告衣，成為移動式數位新媒體
朱銘美術館來嗑藝術季！
一個不能吃的便當創造超過700萬的媒體聲量
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把廣告打造成一款簡短好玩的手遊，讓大家輕鬆有趣體驗全產品旅程
NISSAN ALL NEW SENTRA新車上市
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信義房屋信任幸福系列
跟著男女主角經歷從「疑婚」到「生子」的信任危機，再重拾信任。
屈臣氏佳議員事件簿
透過諧音的方式《加一元=佳議員》讓消費者更能輕鬆理解且印象深刻 。
富邦人壽．翻轉「心」視界
用「心」看，台灣就沒有偏鄉！
透過「翻轉」手勢，將偏鄉的刻板印象翻轉成在地的美好。