Augmented Humanity: Isobar 2020 Trends Report explains how Creativity and ‘creative experiences’ are critical for businesses and brands in 2020 and beyond. With contributions from Isobar’s 85 offices in 45 markets, the report is the third annual trends briefing providing global insights and inspiration from cultures and countries across the world. 

Central to the 2020 report is the concept of the ‘empowered consumer,’ building on Isobar’s key findings from it’s CX report that revealed how Marketers are using creativity to urgently transform their customer experience approach. It explains how the new decade brings great challenges but also a wealth of opportunities through a customer-centric approach in partnership with technologies. The opportunity is to drive purposeful change that helps reshape work, travel, health, wellbeing, entertainment, media, commerce, community, creativity and activism.  

Isobar’s annual Augmented Humanity report is assembled to inspire businesses with the possibilities and find opportunities in the challenges. It provides guidance on navigating this new landscape to keep businesses and brands ahead of the curve. Each chapter outlines why these developments are important, key examples of the trends in action, why businesses need to be aware of them, and how they can take advantage of their positive potential.