At dentsu we specialize in delivering cross-cloud solutions on the Salesforce platform to help leading brands differentiate through data-driven marketing.
1,300+ Salesforce trained staff and 1,800+ Salesforce certifications globally in our network of agencies integrated by design, we craft bespoke solutions brands can leverage across multiple channels to orchestrate meaningful customer journeys, monetize interactions, and provide customer service at scale.
Unlock the full potential of Salesforce
Seeing the full value of Salesforce involves more than the platform itself. It requires integration within your organization, a holistic view of your customers, and a focused strategy for delivering the personalized experiences they demand. The results are improved marketing outcomes, enduring customer relationships, and sustained competitive advantage for the clients we serve.
Quick Start Solutions
D2C Commerce
This Quick Start Solution allows your brand to stand up a direct to consumer online shopping presence on Salesforce Commerce Cloud in weeks.Curbside Delivery
This Quick Start Solution allows brands that use Salesforce Commerce Cloud to make curbside pick-up available to their customers in weeks.Interaction Studio
This solution enables brands to deliver personalization at scale, creating highly targeted content, communications and offers to stand out from the competition and keep audiences engaged.Loyalty & Customer Engagement Solutions
Loyalty Programs
This solution leverages Salesforce Commerce Cloud, Marketing Cloud, and Service Cloud to bring a highly experiential, personalized, and dynamic loyalty program that increases customer lifetime valu...Loyalty Launch Pad
This solution leverages dentsu’s Salesforce multi-cloud expertise and its experience in the loyalty and promotions space to equip businesses with a loyalty program design, as well as a strategy and...Social Customer Service
This offering leverages Salesforce Marketing Cloud Social Studio and Salesforce Service Cloud to give brands’ customer service teams the ability to manage cases through connected social networks.1:1 Journey Management
This solution is powered by Salesforce Journey Builder and enables brands to deploy optimized journeys that are mapped to key moments in the customer experience.Support Action on Orders
This solution is powered by Salesforce Service Cloud and it delivers additional Customer Service features that are not provided by standard Order Management systems, enabling brand associates to in...Data & Identity Solutions
Tableau Visualization Experts
This offering powers your brand with Dentsu’s world-class experts to develop bespoke, integrated reporting and actionable insights based on the growing quantity of data generated by your customers’...Promotions for Data Collection
This solution is designed to create enriched experiences and convert consumers by providing moments of value powered by Salesforce Marketing Cloud and Salesforce Commerce Cloud.Single View of the Customer
This offering helps brands track behavior associated to multiple system specific customer profiles so they can market to them more efficiently and effectively.Dentsu Playbooks
Nonprofit Specialization
This solution leverages Salesforce offerings such as Journey Management, Interaction Studio and insights powered by Tableau and Datorama to enable non-profit organizations to create attention, deli...Tableau Analytics
This offering delivers to your brand a bespoke framework for integrated reporting and actionable insights powered by Tableau and based on the growing quantity of data generated by your customers’ b...Our Capabilities
Marketing Cloud & Commerce Cloud
Provide your customers with impactful and relevant marketing messages at every moment. Develop user-centric commerce sites that provide personalized shopping experiences for your customers.
Audience Studio (DMP)
Collect, unify, analyze and activate all of your customer data from a variety of sources to enhance the targeting, segmentation and messaging of your marketing programs.Sales Cloud & Service Cloud
Find and retain more customers, close deals faster and stay on top of the sales process. We also help you resolve customer service cases faster while proactively building brand loyalty.
Community Cloud
Seamlessly extend Salesforce to your employees, customers, and businesses with an expertly designed portal that utilizes the power of data.
Salesforce Pardot
Create engaging marketing automation programs, emails, landing pages and other marketing assets through Salesforce Pardot.
Social Customer Care
Meet your customers in their moment of need, and in the channel of their choosing, while solving customer service issues quicker and easier than ever with DEG’s proprietary customer service solution.
Contact
Adrian Trzaskus, Vice President, Global Salesforce Solutions
Adrian.Trzaskus@dentsu.com
443.542.4732
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