Albert Heijn (AH) is the biggest supermarket in the Netherlands. They use paid media and owned media to address specific customer groups based on sales data.
AH defines primary, secondary and tertiary customer groups based on the time they vistit the store on a weekly basis and the average order value per week. They track the sales data based on their loyalty card “Bonuskaart”.
The primary customer group is responsible for 80% revenue in total and visits the store every week. In the summer, 20-25% of their primary customer group goes on holiday abroad. The main goal of this campaign is to attract secondary and tertiary customer groups to maintain their current market share postion. The secondary and tertiary customers groups are more likely to be triggered by price and offers. Therefore they shop also at other big supermarkets in the Netherlands.
AH uses dynamic expressions within programmatic display, video and social advertising to properly address the various customers. This needs to be cost-efficiently through more effective and specific media and creation execution. With the aim of impactful DOOH media it's possible to maximizing traction and grow of new customer groups in the cities: Amsterdam, The Hague & Rotterdam.
Insight and strategy
Data gathered with location data provider Resono, allowed AH to identify secondary & tertiary customer sales groups and the most relevant locations and times to reach them. These insights formed the basis of a custom AH audience that was then targeted with dynamic DOOH through the Sage+Archer platform in the cities of Amsterdam, Rotterdam and The Hague. The purpose of this set-up is to reach more of those customer sales groups with specific promotions to attract them to go to their local AH supermarket.
We measured how many visitors came per week and where the visitors came from. It was also measured how often visitors can be found in AH's stores. This data was used to determine which postcode areas have a lower visitor frequency and where groups only occasionally go to an AH store. The targeting of the secondary and tertiary target groups has been set up based on these postal codes and the catchment areas of the various DOOH planes in those cities.
The approach reduced waste significantly as it allowed AH to exclusively advertise on specific screens and moments where they would find the right customers and exclude areas where they wouldn’t.
Execution / Solution / Innovation
To further enhance the relevance and effectiveness of the DOOH campaign, AH used HTML5 ads. The dynamic creatives automatically adapted to display the nearest store.
By adding this simple yet relevant dynamic element, AH takes full advantage of programmatic Digital Out of Home. Combining data-based targeting and dynamic creatives we're able to reach the right audience, with the right message, in the right context.
The Resono dataset provided the ability to measure in-store footfall which Sage+Archer used to optimize the campaign. Optimization efforts included realizing more OTS on locations and times that resulted in higher footfall and excluding areas that showed less of a direct impact. The opportunity and flexibility to optimize outdoor advertising, one of the key characteristics of programmatic out of home, allowed for the results to be improved on the fly.
Result / Business Effect
During week 27 until week 30 there was communication about specific offers within the AH Summer campaign. These offers are displayed within areas where mainly secondary & tertiary customers are located. Based on 73 selected postcode areas in the cities Amsterdam, Rotterdam and The Hague, 51 postcode areas attracted more visitors to the nearest AH store in the exposed group. Within the 51 postcode areas we realized in total an increase of 26% in activating more secondary & tertiary customers to visit an AH location compared to the control group. What was measured with the use of a footfall rate to know how secondary & tertiary customer groups that do not come frequently (less than once every 2 weeks) to the AH locations that fall within the pilot.
The uplift in footfall within secondary & tertiary customers resulted in a 30% uplift of new customers to the AH locations that fall within the exposed group. This was measured by the proportion of customers that did not buy any products of the same brand within the category during 26 weeks prior to the activation period of the pilot.
With the DSP of Sage & Archer and the location data from Resono, we’re able to make (D)OOH for Albert Heijn more relevant. Which allows AH to better reach secondary & tertiary customer groups based on sales data to convince them to go to their local Albert Heijn supermarket instead of the other two biggest competitors: Lidl and Jumbo.
Watch the case video.
This campaign won 'Best Use of Digital' for Out of Home 2021 at The Drum Awards.
Tuning in: How dentsu increased YouTube ad recall by 188%...
One of dentsu’s clients wanted to generate better awareness and attention of its YouTube campaigns – and drive contextual relevance with key audiences. However, the team was finding it challengi...
Walibi Belgium and dentsu (re)launch the Kondaa
3 million reach for free? Mix classic media & branded content… then shake it!
After suffering two difficult years between COVID & massive flooding forcing to close the...
Intergamma: Data Driven Indexable Faceted Navigation URLs
All of Intergamma’s product lister pages contain the option to filter on a specific brand or product type in the facet navigation. Selecting a filter resulted in a URL with complex parameters. T...
iMonitor: Ad Quality Checker for Paid Social Campaigns
Sending potential customers to dead landing pages is a horror scenario. Money down the drain… iMonitor ensures paid social advertisements quality and automatically verifies clients' websites ava...
iScraper - Digital Demands Automation
In an everchanging world of innovation. The search for automation becomes the only solution to excellence.
iActivate Express: Campaign Automation for small & mid-si...
Sola needs to show search ads for products that are in stock (DUH!). Based on proprietary iActivate Express-tool, we set-up a PPC account quickly. The scalable set-up allows the advertiser to up...
Albert Heijn: Data-driven DOOH campaign resulted in a new...
Albert Heijn used mobile data to gain insights into where and when reach specific customer sales segments. These insights were gathered and translated into a highly relevant, data-driven DOOH ca...
Blue Band: Small act of kindness
Blue Band supports families with growing up kids, also in times of Covid-19. We proved this by small act of kindness in a perfect fit with brand domain. #Kidsbakingforkids, create special moment...
UNO playground object fights against loneliness
Posterscope created the UNO ‘Let’s play along’ playground for primary schools to fight loneliness among children and to raise awareness for this underexposed problem. It helps connect lonely chi...
Crisp, the online marketplace
Crisp is the online marketplace for everyone who wants better everyday food. Crisp is on a mission to make better food available for the many. Crisp focuses on super fresh and seasonal food, dir...
Albert Heijn Christmas 2019: Consistency and focus
How a strong focus has led to the highest daily turnover in the history of Albert Heijn.
Snapchat is the channel to make selfies. Tele2 wants to magnify this behavior and celebrate it exuberantly, to show the whole of the Netherlands that you can get unlimited unlimited selfies with...
Fetch: Telegraph Media Group
Driving loyalty for The Telegraph with targeted app download campaigns and personalised re-engagement.
Unxpctd conversations with Cubanisto : for some, websites are not relevant anymore. Chat with Cubanisto’s friendly and dynamic Facebook bot to get the latest on parties, playlists and more.
Vizeum: ASN Bank
Based on this insight, an umbrella strategy has been chosen to popularize sustainable banking: making ASN Bank more attractive and more accessible for a broader group.
Volkswagen Road Tales
Children are increasingly looking to screens for entertainment on car journeys, so how can we use technology to stimulate children’s imagination while travelling?
For Volkswagen, we crea...
Carat, The Story Lab, Amnet: Durex
Durex wants to connect with young people through locally developed content and convince them of the importance of safe sex in order to stimulate condom use. Only, safe sex is not a sexy topic. S...
ACHTUNG! mcgarrybowen: Volkswagen
How can we improve the perception of the brand value ‘innovation’ by showcasing all innovation in the newest generation Volkswagen, but without losing the human character that Volkswagen has est...
iProspect and KLM Royal Dutch Airlines are digital partners since 2011. Since then, the activities have grown to 73 markets in 25 different languages. The partnership between
Carat, The Story Lab, iProspect: Microsoft
Carat was asked by Microsoft to introduce Surface Book in the Netherlands. Overall goal of the campaign was to increase awareness and purchase intent for this new laptop, that should lead to a m...