Dentsu Partners with Adobe to Transform Customer Experiences Through Digital Innovation

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NEW YORK CITY – October 29, 2020 – Dentsu announced a partnership with Adobe focused on customer experience transformation and a shared vision to create value for brands through digital innovation. As part of the announcement, Merkle, dentsu International’s customer experience management (CXM) company, is joining Adobe’s technology partner program as a  Premier partner with its Merkury identity resolution platform. 

The partnership will focus on market leading integrations that bring together the strengths of Merkury and Adobe Experience Cloud around identity resolution and audience management. The Merkury and Adobe Experience Platform integration is available immediately within the U.S. Dentsu, Merkle and Adobe have been longstanding partners. Dentsu was recently recognized by Forrester Research as a leader in The Forrester Wave™: Adobe Implementation Services, Q2 2020 while Merkle was named Adobe’s Delivery Quality Enterprise Solution Partner of the Year, Americas. 

“Marketers are entering a new world—a world where third-party identifiers can no longer be used to engage unique consumers in a 1:1 conversation,” said John Lee, Corporate Chief Strategy Officer, Merkle. “Through the Merkury and Adobe Experience Platform integration, Merkle and Adobe are committed to helping marketers unify their disparate data sources into a unified ID and environment that is scalable and durable to ongoing changes in the technology and data privacy ecosystem. This goes well beyond advertising and extends across all channels.” 

Combined, Adobe and Merkle’s strengths will provide enriched customer profiles used to do segmentation and activation across channels for marketers encountering difficulties in traditional identification, marketing, and analysis.  

“Integrating Merkury with Adobe Experience Platform offers our customers more choice in identity management,” said Justin Merickel, Vice President of Partnerships and Business Development, ‎Adobe. “We are thrilled to expand our collaboration with dentsu and help transform cross-channel experiences.” 

  As global brands across all industries invest in technology to deliver rich personal experiences and to drive brand engagement, dentsu is no exception. By adopting Adobe Experience Platform, dentsu is committing to deliver personalized experiences as its clients engage with its brand.  

 Jacki Kelley, Chief Executive Officer, Americas, dentsu said, “Marketers are also consumers. Every day, we are bombarded with irrelevant messages and inconsistent experiences. When we are speaking to brands about using Adobe’s technology, we are informed by our own experience using their platform. Providing authentic experiences for our clients and their customers is our commitment. Adobe technology, implemented by our own team of experts, delivers on that commitment.” 

To hear more about how Merkury and Adobe Experience Platform deliver experiences for a cookieless world, register for the November 12 webinar or to learn more about dentsu’s Adobe Implementation Services, please visit our website  


About dentsu: 

Part of dentsu, dentsu international is made up of nine leadership brands - Carat, dentsu X, iProspect, Isobar, dentsumcgarrybowen, Merkle, MKTG, Vizeum, Posterscope and supported by its specialist brands. Dentsu International helps clients to win, keep and grow their best customers and achieve meaningful progress for their businesses. With best-in-class services and solutions in media, CXM, and creative, dentsu international operates in over 145 markets worldwide with more than 48,000 dedicated specialists. Follow us on Twitter @DentsuUSA and visit

About Merkle: 

Merkle is a leading data-driven customer experience management company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 32 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The company’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalized marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 9,600+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the US, EMEA, and APAC. Merkle is a dentsu company. For more information, contact Merkle at 1-877-9-Merkle or visit

For further information, please contact:

Jennifer Ferguson, Chief Communications Officer, dentsu Americas