Accelerating 1:1 conversational experiences
Introducing Intelligent Messaging, the first-of-its kind, full suite of end-to-end messaging innovations designed to accelerate 1:1 customer experiences with conversational messaging, AI-amplified assistance, and human connection, exclusively from dentsu.Get in touch
Why Intelligent Messaging?
Brands and businesses, both enterprise and SMB, are seeking ways to build 1:1 personal relationships with customers, reduce friction, improve customer experiences, and shorten the path to purchase while increasing sales, loyalty, and customer joy.
Consumers are seeking more than just websites and business apps: 76% are frustrated with impersonal experiences and 90% of consumers want brands to interact with them in preferred channels – SMS, social media, or chat apps.
Intelligent Messaging matters: According to Meta, over 1 billion people message a business on Meta’s platforms weekly yet 50 million messages go unanswered by brands; 75% of global customers want to message businesses and 66% are more likely to shop with businesses they can message.
Simple, connected experiences drive growth: $402 billion a year is left on the table by companies that fail to provide simple experiences to their consumers. Plus, customers who feel emotionally connected and have positive experiences are likely to spend 140% more than those who don’t.
Of customers say messaging is the easiest, most convenient way to contact a business.
Of customers expect to message businesses more with customer service questions.
Of customers expect to use messaging more to make purchases.
Of customers expect messaging will create better customer experiences.
A full suite of end-to-end solutions to accelerate your brand and business
Now, for the first time, dentsu is bringing together a full suite of Intelligent Messaging solutions across five key service areas. Each solution is modular and designed to work together or independently. Tackle a specific challenge or custom build an end-to-end solution that accelerates your brand and business goals.
Intelligent Messaging Solutions
How Can Intelligent Messaging Grow Your Business?
What Does It Mean for Brands?
Introducing the Meta Messaging Alliance
Dentsu and Meta are joining forces for a global Meta Messaging Alliance to provide joint clients with access to alpha and beta products across Meta Business Messaging platforms including Messenger, Instagram and WhatsApp and dentsu's latest proprietary innovation solutions.
As a Meta Business Messaging Partner, dentsu is able to provide clients access to both dentsu and Meta product teams to create bespoke solutions. Dentsu is also the first global agency network solution provider for WhatsApp Business.
The alliance harnesses new advancements in technology and customer transformation to create what’s next.