Given the impact of COVID-19, the travel and hospitality industry is looking at a prolonged recovery that could last until 2023. Like so many industries, hospitality has seen both subtle and substantial shifts in the post-pandemic era – high vacancy, reduces business travel, a focus on local leisure, rising customer expectations and more.

Dentsu helps travel and hospitality businesses navigate uncertainty, drive growth and uncover consumer insights to make smart decisions about the strategic, operational and digital challenges that will determine competitive success.

2021 Travel & Hospitality Industry Outlook

For the travel industry, the new name of the game will involve rethinking every aspect of their business. Guests and customers should be able to engage with your brand in any omnichannel manner.

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