Dentsu Integrated Report 2019

Dentsu Integrated Report 2019

Dentsu Integrated Report 2019

Download report
People walking

Distracted, demanding content munchers want enhanced experiences and seamless navigation. Shaneel Singh, Chief Strategy Officer at iProspect SA, presents a five-year menu forecast of digital-consumer consumption

Digital transformation is often attributed to companies, but over the next five years, people are going to experience unprecedented change in the way they bank, connect with family and friends, consume content and plan their lives.

Over the past decade, Africa has vigorously adopted and engaged with digital products, and with increased internet connectivity and more access to devices, consumers living in Africa have been experiencing a cornucopia of content for which they clearly have an appetite.

There is a unique opportunity for brands and businesses to feed consumers quality content and services that address their challenges and most fundamental human needs:

  • Connection: social-networking platforms
  • Efficiency: banking apps; voice assistants, like Siri and Alexa
  • Information and entertainment: content hubs
  • Experiences: moments worth remembering

Enter machine learning

Many of the recent innovations in the digital space have been bolstered by machine learning and automation, which allows a computerised system to take action by evaluating large sums of data. From a marketing perspective, iProspect, a global performance marketing agency, surveyed over 300 chief marketing officers globally in 2019, and this is a snapshot of how they believe machine learning and automation will impact consumers in the next 5 years.

Q: As a marketer, where do you think machine learning and automation will help you the most in the next five years? (Percentage of respondents selecting the answer)

29% Deliver personalised content at scale
26% Create better efficiencies in my business
24% Automate manual tasks and put greater focus on strategic tasks
22% Make better decisions through processing bigger data sets

Q: Which of these activities have you partially or totally automated in your organisation? (Percentage of respondents selecting the answer)

51% Data/analytics
28% Search
28% Effectiveness measurement
27% Programmatic
23% Social
12% Creative
9% Above-the-line media
7% Other/None
Source: iProspect Global Client Survey 2019, October 2019

The need for feed

Consumers in Africa are pushing brands and companies, through their consumption habits, for more personalised products and services while maintaining speed and flexibility. They have been able to do this for two reasons:

1. Increased internet connectivity and more affordable data costs
2. An easier and more seamless user experience

These pillars will become key drivers in recruiting more customers, building loyalty and evolving products.

We already know video has become a powerful force for change on social channels, and it’s not hard to see why if you consider the above. In fact, TikTok, the video-sharing social-networking platform, was the most downloaded non-gaming app at the start of 2020 because it delivers the kind of snackable, high-quality UGC (user-generated content) consumers are craving more and more. It’s not surprising, then, that brands have already been testing the waters with advertising on the platform.

Where to from here?

Modern consumers are changing and adapting as their digital environments transform, but they continue to seek out quality content that’s easy to find, consume and share. According to Harvard Business Review, consumers continue to remain loyal to the brands that meet their needs, so if the consumer’s needs change, companies need to change their service offering too. Technology is inextricably part of the consumer’s psyche and with more available touchpoints, there is a massive opportunity to build consumer experiences that will be hard to refuse.


cups of Jacobs' new ‘3 in 1’ on-the-go coffee served


of public donations to 24 street performers across 5 Russian cities using Sberbank p2p money transfer platform


initial investment generated by resulting campaign profit


millennial Street Stars viewers reached

0 %%

Passionate People

0 %%


0 %%

Markets globally

0 %%

awards and accolades won in the last 3 years

Find your dream job
“In a year that marks Robinson’s 100th birthday, the two [Dentsu & ABI] are releasing a short film by Spike Lee and a campaign that celebrates Robinson and his impact, plus a pledge to open the Jackie Robinson Museum in New York this year.” - The Drum

CMO Survey 2018

How do brands win in the digital economy? Discover unique insights drawn from a global, multi-industry survey of 1,000 CMOs.

Read report

iProspect, a dentsu company, is a global digital-first end to end media agency. Its unmatched mix of media strategy and storytelling with digital expertise and audience knowledge defines the new territory of performance-driven brand building. By delivering human-centric solutions, iProspect accelerates growth for the world’s most iconic brands including Sonos, Cox, LG, Hilton, Levi’s, Budweiser, Microsoft, and Procter & Gamble. The iProspect team works across a network of more than 8,000 media and performance specialists spread across 93 global markets.

Find out more


How can brands build a digital society that works for everyone?

Link to Society


How can brands master the growth dynamics of the digital economy?

Link to Growth


How can brands keep pace with tomorrow’s digital consumer?

Link to Consumer


How can brands use emerging technology to deliver better marketing outcomes?

Link to Technology


How do we create a culture where everyone can thrive?

Link to Development


Making change happen

Link to CSR