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Challenge:
Connect with leaders across the business to co-design their future proposition around becoming unwaveringly customer-centric and deliver winning customer value.
Solution:
We connected with leaders across the business to co-design their future proposition around becoming an unwaveringly customer-centric digital business and deliver winning customer value. This was achieved through a 3 year roadmap, change management, and leadership buy-in.
Transformation:
We connected with leaders across the business to co-design their future proposition around becoming unwaveringly customer-centric digital business and deliver winning customer value. This was achieved through a 3 year roadmap, change management and leadership buy-in.
Results:
To help them see that working in powerful new ways, can speed up the metabolism of the bank and create value more effectively than ever before.
- Direction & digital vision
- Co-design and facilitation
- Buy in across the business
- Change management
- 3 year roadmap
- Recommendations & initiatives
The customer outcome:
- 180+ leaders aligned across the business
- 540 change agents recruited
- 5,400 staff across the organisation engaged
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