Challenge:

Connect with leaders across the business to co-design their future proposition around becoming unwaveringly customer-centric and deliver winning customer value.

Solution:

We connected with leaders across the business to co-design their future proposition around becoming an unwaveringly customer-centric digital business and deliver winning customer value. This was achieved through a 3 year roadmap, change management, and leadership buy-in.

Transformation:

We connected with leaders across the business to co-design their future proposition around becoming unwaveringly customer-centric digital business and deliver winning customer value. This was achieved through a 3 year roadmap, change management and leadership buy-in.

Results:

To help them see that working in powerful new ways, can speed up the metabolism of the bank and create value more effectively than ever before.

• Direction & digital vision
• Co-design and facilitation
• Buy in across the business
• Change management
• 3 year roadmap
• Recommendations & initiatives

The customer outcome:

• 180+ leaders aligned across the business
• 540 change agents recruited
• 5,400 staff across the organisation engaged