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Challenge
The challenge was to take a 13 year old digital platform, outdated reservation systems and no mobile apps and deliver Enterprise digital and brand transformation.
Our challenge was to design a digital service that would remove unnecessary friction while retaining the warmth, trust and personal service our target audience value.
Enterprise needed a seamless car rental experience that worked across all channels, offline and online. And as a worldwide company, Enterprise’s online customer experience needed to reflect the global brand as well as centralise its technology base.
Solution
Through mapping the path to purchase in detail across multiple markets, we arrived at a powerful insight: Consumers are not simply renting a car, they are planning a journey.
In creating a “digital handshake”, we wanted to develop a digital ecosystem that reimagines Enterprise’s core service proposition for the 21st Century, based on a rigorous understanding of the power of fostering the connection between customer and customer service, offline and online.
We created a cross-platform, scalable, interactive showcase and seamless customer experience that can handle millions of users and billions of dollars across the world.
Result
20+% growth YoY
25+ countries
30 languages
iOS Top 10 app
Dentsu Creative China: A Letter for Mountain Girls
Fenbid turned the packaging of its menstrual pain reliever into a letter for mountain girls, calling on females who have carved ways out of their rural origins to empower the younger generations...
Dentsu Creative Vietnam: Biti's A Step Forward
Dentsu Creative Vietnam showed in 1.60 seconds what it took a nation 40 years to achieve. With the clear purpose of moving ideals, hopes, and dreams. Biti's is more than a shoe brand in Vietnam ...
Merkle Singapore: Forging the future of insurance CX for ...
Income Insurance Limited (Income) is one of Singapore’s largest composite insurers, with over 1.7 million customers. Like most insurance companies, customer and prospect data came from disparate...
dentsu Singapore - Bosch's Grab-focused country activatio...
Bosch intended to run a multi-media activation across their focus countries: Thailand, Indonesia, and Malaysia. However, there were a combination of challenges to overcome: Capturing attention t...
DENTSU CREATIVE India - Suraksha Ka Teeka
As per the Global Fund 2020-22 Report, Malaria is one of the major public health problems in India. With children 5 times more vulnerable to this disease, their cases were witnessing a sudden ou...
DENTSU CREATIVE Taiwan: The Taiwanese World of Warcraft
The people of Taiwan highly regard their culture. Dating back to the 17th century in the Chinese world, the Puppet Show is a classic Taiwanese performance art exemplifying visual storytelling th...
DENTSU CREATIVE China: KFC Re:Store
KFC is the largest and most successful restaurant brand in China. Launched in 1987, the brand has grown to encompass over 9,000 stores in 1,600 cities. A steady stream of innovation has kept the...
DENTSU CREATIVE Indonesia: ARTISM
Autistic people translate the world differently and produce distinct expressions, especially through artworks. We discovered that their minds could be unlocked through the power of music. We the...
DENTSU CREATIVE Mumbai: The Everything Book
A pioneer in modern education, The Everything Book is an internet signal aggregator. It houses a cloud-based AI packet broadcaster and assembler service that combines weak 2G mobile networks aro...
DENTSU CREATIVE Malaysia & Carat: Pizza Hut's Cheese Codes
Cheese Codes showcases an innovative use of media channels and tactics to connect with a new audience and drive commercial success. The campaign used a gamified ordering experience within mobile...
Merkle Singapore: Delivering Unified Customer Experiences...
Income Insurance Limited (Income), established in 1970, currently serves 1.7 million people in Singapore. Before COVID-19, insurance was an industry where offline sales channels were the busines...
DENTSU CREATIVE Hong Kong: Critical Core
DENTSU CREATIVE Hong Kong's brief for Critical Core was to create a tool accessible to children on the autism spectrum to build valuable social skills and at the same time help them connect and ...
DENTSU CREATIVE Indonesia: CurrenShe with OCBC NISP
CurrenShe is an augmented reality that connects womenpreneurs to our financial services using money.
Dentsu Creative India: The Responsible Manhole
Dentsu Creative India created an innovative warning device to make India's streets safer. This low-cost, scalable warning device saves lives and alerts riders to the open manholes scattered thro...
Carat Singapore: E-commerce Campaign with Philips Domesti...
Philips Domestic Appliances (DA) aims to be a digital-first marketer and boost e-commerce sales across business units in ASEAN. In the highly competitive, ever changing, and fragmented marketpla...
Isobar Australia: Disease Dilemmas with The Garvan Instit...
With thousands of disease related charities competing for donations, how do you decide who to help? The Garvan Institute of Medical Research needed a solution to help inform the public of their ...
Merkle Singapore: Live 247 with CapitaStar
The majority of CapitaStar users comprised of early Millennials and Gen Xs, but CapitaStar saw an opportunity in Gen Z shoppers, who are starting to enter the workforce, have increasing purchasi...
dentsu Redder: OvershootDay with CHANGE
Every second, minute, hour of the day, we are pushed to consume more. With the only expectation, to make our life better. Due to this expectation, we consume more than our planet can offer, resu...
dentsu Redder: Tok-Yo Flavors with Perfetti Van Melle
The Chupa Chups Tok-yo flavors campaign introduces, educates and excites Vietnamese tweens about the latest flavour pack that is inspired by Japan.
dentsu Isobar: Cat Streamers with KFC China
A part of the diverse lifestyle that Gen Z values is their strong connection to Chinese culture and heritage. This connection makes brands and products created in China phenomenally popular. To ...